CONSOL PRIVACY POLICY

Last updated: 01.07.2026 – Version 3.12

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1. Introduction

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This Privacy Policy explains how Consol collects, uses, stores and protects your personal information when you use our website, app, studios or services.

We are committed to protecting your privacy and handling your personal information responsibly.

By creating a Consol account or using our services, you agree to the collection and use of information as described in this Privacy Policy.

For information about how we use cookies, please see our Cookie Policy.

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2. Who We Are

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Consol Tanning Limited (“Consol”, “we”, “our” or “us”) is responsible for your personal information.

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: helpline@consol.eu

Phone: 08000 886090

Post: 59 The Horsefair, Bristol, BS1 3JP

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3. Information We Collect

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We may collect and store information including:

• Your name, date of birth, contact details and account information.

• Photographic identification provided during account verification.

• Profile photographs and account images.

• Details of purchases, transactions, credits and account activity.

• Communications you have with us.

• Information you provide through social media, competitions, surveys or promotions.

• Technical information relating to your use of our website or app.

• CCTV footage and images captured when visiting our studios.

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4. How We Use Your Information

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We only use your personal information where we have a valid legal reason to do so.

We use your information to:

• Create and manage your Consol account.

• Verify your identity and confirm eligibility to use our services.

• Provide customer support.

• Process purchases and account transactions.

• Help prevent fraud, misuse and account sharing.

• Improve our services, app, website and customer experience.

• Communicate with you about your account or services.

• Send marketing communications where you have agreed to receive them.

• Protect the safety of customers, staff and our business.

• Comply with legal and regulatory obligations.

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5. Account Verification and Security

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To help protect customers and maintain the integrity of our services, we may take reasonable steps to verify account ownership.

This may include the use of:

• Photo identification documents.

• Profile photographs.

• CCTV footage.

• Account activity records.

We may use this information to verify your identity, prevent unauthorised account sharing and investigate suspected misuse of our services.

If duplicate accounts are created, we may merge them to maintain accurate account records.

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6. Marketing

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We may occasionally send you information about products, services, offers and promotions that we believe may be of interest to you.

You can choose whether to receive marketing communications and may unsubscribe at any time through the app, website or by contacting us.

We will never sell your personal information to third parties.

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7. Who We Share Information With

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We only share personal information where necessary to provide our services, support our business operations or comply with the law.

This may include:

• Payment service providers.

• Customer database and technology providers.

• Website, app and system support providers.

• Advertising and marketing platforms, including Google, Meta (Facebook and Instagram), TikTok and similar providers. Where you have agreed to receive them.

• Professional advisers and service providers.

• Law enforcement agencies, regulators or other authorities where required by law.

We require organisations that process personal information on our behalf to protect it appropriately and only use it for authorised purposes.

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8. CCTV

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We use CCTV in our studios to help protect customers, staff, property and accounts.

CCTV may be used to:

• Support studio security.

• Investigate incidents.

• Help verify account ownership.

• Prevent fraud and account sharing.

Clear signage is displayed wherever CCTV is in operation.

CCTV footage is normally retained for no longer than 60 days unless it is required for an ongoing investigation, legal matter or other legitimate purpose.

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9. Your Rights

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You have the right to:

• Access the personal information we hold about you.

• Request a copy of your personal information.

• Correct inaccurate information.

• Request deletion of your personal information.

• Object to certain uses of your personal information.

• Withdraw consent where processing is based on consent.

• Request that we stop sending direct marketing communications.

If you would like to exercise any of these rights, please contact us using the details provided above.

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10. How Long We Keep Information

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We only keep personal information for as long as reasonably necessary to provide our services, comply with legal obligations or protect our legitimate business interests.

If you close your account, your personal data will be permanently deleted in accordance with our account deletion process.

This process cannot be reversed.

Certain information may be retained for a limited period where required by law or where necessary to resolve disputes, prevent fraud or protect legal rights.

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11. International Transfers

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Some of our service providers may store or process information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure your information remains protected and is handled in accordance with UK data protection laws.

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12. Complaints

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If you have concerns about how we use your personal information, in the first instance please contact us. We will investigate the issue and do our best to resolve any problem found or provide reassurance otherwise.

If you remain unhappy, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available at www.ico.org.uk.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

The latest version will always be available on our website and within the Consol app.

Where appropriate, we will notify you of significant changes.