Terms & Conditions

CONSOL TERMS & CONDITIONS

Last updated: Version 3.11  -  01.07.26 

1. Introduction

These Terms & Conditions explain how you can use Consol’s services, app, website and studios.

By creating an account, purchasing credits, booking or using our services, you agree to these Terms & Conditions.

We aim to keep our terms simple and easy to understand. If you have any questions, please contact our Helpline.

2. Eligibility

You must be at least 18 years old to create a Consol account, purchase credits or use our services.

We do not permit anyone under the age of 18 to access our treatments.

3. Your Account

You may only have one personal Consol account.

Your account is personal to you and must not be shared with anyone else.

If we believe an account is being shared or used by more than one person, we may suspend access to the account.

We may take reasonable steps to verify account ownership and usage.

If duplicate accounts are created, we may merge them into a single account.

You are responsible for keeping your account information accurate and up to date.

If your account remains inactive for 5 years, we may close and delete it.

4. Credits

Credits can be purchased through the Consol app or at participating Consol studios.

Credits can be used towards eligible treatments and products offered by Consol.

Credits cannot be used to purchase additional credit offers or gift cards.

Credits and minutes are not refundable, cannot be exchanged for cash, and hold no monetary value.

Credits and minutes remain valid while your account remains active.

If there is no account activity for 24 consecutive months, any unused credits and minutes will expire.

Purchasing credits or completing a transaction in store will reactivate your account and extend credit and minutes validity for a further 24 months.

We may offer promotional credits, rewards or bonuses from time to time. Unless stated otherwise, promotional credits are subject to the same rules as purchased credits.

5. Purchases and Refunds

All purchases are final.

Used tanning sessions, treatments and redeemed credits cannot be refunded.

If you believe a purchase was made in error, or if you purchased the wrong offer, treatment or package, please contact our Helpline as soon as possible. Any refund, credit adjustment or correction will be considered on a case-by-case basis and entirely at the company’s discretion.

Where a treatment cannot be completed due to a technical issue, service interruption or other circumstances within our control, we may provide replacement minutes, replacement credits or another reasonable remedy.

6. Tanning Safety

Before using our tanning services, you must follow the tanning guidance provided by Consol.

You must not exceed the tanning time recommended for you.

UV protective eyewear must be worn during every tanning session.

If you are pregnant, photosensitive, taking medication that may affect your skin, or have concerns about your suitability for tanning, you should seek appropriate medical advice before using our services.

You must not use our tanning services more than once on the same day or combine a tanning session with sunbathing on the same day.

Only one person may use a tanning cabin at a time and must be over 18 years old.

7. Using Our Services

When using our studios and services, you agree to:

• Follow all safety guidance and instructions provided by Consol and Consol staff.

• Use equipment responsibly and only for its intended purpose.

• Treat staff, customers and facilities with respect.

• Refrain from abusive, threatening or inappropriate behaviour.

• Leave tanning equipment and studio facilities in a clean and tidy condition after use.

• Comply with any reasonable studio rules displayed at our locations.

We may refuse or withdraw services where we reasonably believe it is necessary to protect the safety, wellbeing or experience of our customers, staff or business.

We may refuse service or suspend account access where these rules are not followed.

8. Loyalty Streak

The Loyalty Streak programme is being phased out and is no longer open to new participants from 22 June 2026.

Customers with an active streak on that date may continue participating until they either lose their streak or complete a 12-star streak and receive the applicable reward.

Customers who have no active streak, lose their streak, or complete a 12-star streak cannot join or rejoin the programme.

Additional Loyalty Streak rules, rewards and eligibility requirements are available within the Consol app.

We may amend or discontinue the Loyalty Streak programme at any time.

9. Promotions, Rewards and Special Offers

From time to time, we may offer promotions, discounts, rewards, referral incentives, competitions or other special offers.

Unless stated otherwise:

• Promotional rewards have no cash value.

• Promotional rewards cannot be transferred, sold or exchanged for cash.

• Promotional offers may have additional eligibility requirements, redemption conditions or expiry dates.

• We may remove rewards that have been awarded in error or obtained through misuse of an offer.

• We may amend, suspend or withdraw promotional offers at any time.

• Promotional offers will only remain valid on an active Consol account.

10. Service Availability

We aim to keep our app, website, studios and services available at all times or within advertised opening hours.

However, we cannot guarantee uninterrupted availability and may occasionally need to suspend, restrict or modify services for maintenance, upgrades, operational reasons or circumstances beyond our control.

11. Our Responsibility

We will always aim to provide our services with reasonable care and skill.

Nothing in these Terms excludes or limits any rights you have under UK consumer law.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any liability that cannot legally be excluded.

Tanning carries known health risks, including premature skin ageing and an increased risk of skin cancer. You are responsible for following our tanning guidance and using our services responsibly.

You are responsible for your personal belongings while using our studios.

We are not responsible for losses caused by events outside our reasonable control, including failures of power, telecommunications or third-party services.

To the fullest extent permitted by law, we are not responsible for indirect losses, loss of profits, loss of business opportunity or losses that could not reasonably have been anticipated.

Our total liability relating to any purchase or service will not exceed the amount paid by you for the relevant service, except where the law requires otherwise.

12. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your information.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Where appropriate, we will give reasonable notice of significant changes.

The latest version will always be available on our website and within the Consol app.

14. Closing Your Account

You may close your account at any time by following the account deletion process within the Consol app or by contacting our Helpline.

When your account is closed, any remaining credits will be removed and cannot be reinstated.

Closing your account will permanently delete your account and associated personal data. This process cannot be reversed.

Account closure may also result in the loss of access to rewards, promotions and other account benefits.

If you wish to use Consol again in the future, you will need to create a new account.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

16. Limited-Time Welcome Offer: Top up £20 and receive £20 free Consol credit

16.1 Promotional period

The offer is available from 31/07/25 UK time on 31 July 2026 until 11:59pm UK time on 30 September 2026.

The qualifying top-up must be successfully completed before the promotional period ends.

16.2 Temporary replacement of the standard Welcome Offer

During the promotional period, this offer temporarily replaces Consol’s standard Welcome Offer of £10 free credit with a £20 top-up.

The standard £20/£10 Welcome Offer cannot be claimed while this promotion is running.

16.3 Eligibility

The offer is available to new Consol customers only.

To qualify, a customer must:

• Be aged 18 or over.

• Have a valid personal Consol account.

• Not have previously completed a credit top-up on their Consol account or any other Consol account belonging to them.

• Complete their first credit top-up during the promotional period.

The offer is limited to one qualifying transaction per customer, not one transaction per account. Creating or using duplicate accounts will not provide additional eligibility.

16.4 How to claim

The offer must be claimed by completing the qualifying top-up through a kiosk at a Consol studio.

Top-ups completed through the Consol app, website or any other payment method will not qualify.

The offer is available at all Consol studios.

16.5 Promotional credit

Customers will receive £20 free promotional Consol credit for every complete £20 included in their qualifying first top-up.

For example:

• Top up £20 and receive £20 free credit.

• Top up £40 and receive £40 free credit.

• Top up £60 and receive £60 free credit.

There is no maximum qualifying top-up amount, provided the full top-up is completed in one qualifying transaction.

Only complete £20 increments qualify for promotional credit. Any remaining amount below a complete £20 increment will not receive additional promotional credit. For example, a £50 top-up will receive £40 free promotional credit.

The promotional credit will be added to the same Consol account used to complete the qualifying transaction.

16.6 Claim limit and other offers

The offer can only be claimed once per customer.

It cannot be combined with another credit promotion, Welcome Offer, discount or promotional top-up offer.

A customer who claims this £20/£20 offer will be treated as having claimed their Consol Welcome Offer. They will not be eligible to claim the standard £20/£10 Welcome Offer after this promotion ends.

A customer who creates an account during the promotional period but does not complete a credit top-up before the offer ends may qualify for the standard Welcome Offer after the promotion, subject to the terms in place at that time.

16.7 Credit conditions

Promotional credit:

• Has no cash value.

• Cannot be transferred, sold or exchanged for cash.

• Cannot be used to purchase gift cards or additional credit offers.

• Is subject to the account and credit validity rules set out in section 4 of these Terms & Conditions.

16.8 Changes or withdrawal

Consol Tanning Limited may amend, suspend or withdraw the offer for future transactions by giving reasonable notice.

Any amendment, suspension or withdrawal will not affect promotional credit already earned through a qualifying transaction completed before the change took effect.

Consol Tanning Limited may refuse or remove promotional credit where it reasonably believes that the offer has been misused, obtained fraudulently or claimed through duplicate accounts.