Consol Privacy Policy 📃

This privacy policy sets out how Consol uses and protects any information that you give us when you use our website or app.

Consol is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or app, then you can be assured that it will only be used in accordance with this privacy statement.

We will never share our data, sell or give access to our data to a third party or company and our data will only be used for the sole purpose of identification as a Consol member.

Consol may change this policy from time to time by updating this page. You should check this page occasionally to ensure you are happy with any changes.

Who are we?  🤷‍♀️

We are Univilla Limited and Consol SouthWest Limited (“we”, “our”, “us”) and operate under the name of Consol. We’re committed to protecting and respecting your privacy. If you have any questions about your personal information, please chat with us through Facebook messenger or by emailing us at or by writing to us at 59, The Horsefair, Bristol, BS1 3JP.

What information do we hold about you? 🖥

Information submitted through the registration process and use of Consol services - for example, when you sign up to Consol and provide details such as your name and personal details, or details we collect about how you use our services, profile images of yourself and image of your photo ID for account verification, details of your account history transactions with us, information from any social media network or online account that you share with us.

Subject Access Request

Under General Data Protection Regulation (GDPR), you have the right to a "subject access request" where you can view all of the data we hold for you here. If you have more specific requirements for your data, feel free to contact us and we will be pleased to fulfil your request.

We use this information to:

👉 Help manage your account and provide remote support to you if needed.

👉 Track, analyse and improve the services we provide you and other customers.

👉 Search your record to check your identity and verify that you who you say you are and that you are the sole user of your account.

👉 Prevent your account being used by anyone else but yourself.

👉 Market and communicate our products and services where we think these will be of interest to you.

👉 You can always unsubscribe from receiving these if you want to, by email or via the website or app.


Who will we share it with? 🤝

👉 Anyone who works for us

👉 Any organisation which supports any of our services

👉 Third parties that carry out advertising services for us

👉 Anyone who you give us explicit permission to share it with or if we must disclose your personal data to comply with the law, or to enforce our Terms and Conditions or other agreements; or to protect the rights, property, or safety of us, our customers, or others.

Rights 💪

You have a right to access the personal data we hold about you or to obtain a copy of it. To do so please log into your Consol web account (register if you have not done so on You can then view your personal data we hold for you and export a copy for your personal use.

What we will not do 💪

We won’t share any personal data with third parties for direct marketing.

We will only keep your personal information until you request your account closed. We’ll then delete it securely and safely.

There may be times when you give us sensitive information for us to provide the safest possible service for you. Any such information will also be kept strictly confidential.


Where your data is stored 🔐

The data we collect from you will be transferred to and stored in the European Economic Area (“EEA”) and governed by the laws of the EEA.


Changes to this policy ✏️

Any material changes we make to our privacy notice in the future will be posted on this page and, if appropriate, sent to you by email.


CPP Version 12.2 — 09 April 2020